At Scharfman Messerschärfer (UUID: bf8c9edf-c350-422b-b655-50cc5501e22a), we outline our legal obligations and your rights, which you accept by using our website and services. Please read these terms carefully before using our services.
1. Description of Services
Scharfman provides knife sharpening, polishing, and maintenance services. Our services cater to both individual clients and businesses, including mobile pick-up/delivery and postal shipping options. Detailed information about our services is available on our website.
2. Ordering and Payment
- Placing an Order: You can order our services through our website or via our communication channels. The confirmation of your order constitutes the start of the service agreement.
- Pricing: Our prices for knife sharpening and additional services are clearly stated on our website. Prices may vary depending on the knife’s length, type, and any requested extra services. All listed prices are in Swiss Francs (CHF). For special orders or business solutions, we will provide you with a custom quote.
- Payment: Payment will be due upon completion of the service or at another specified time. Accepted payment methods are listed on our website. Knives will not be returned to you until payment is received.
3. Pick-Up and Delivery
- Mobile Service: In our agreed mobile service areas, we can pick up your knives from your address and deliver them back to you after the service is completed. The availability and conditions of the mobile service are specified on our website.
- Shipping by Post: You can send your knives to us by post. When shipping by post, the customer is responsible for securely packaging the knives. Detailed packaging instructions are provided on our website. Shipping costs (round trip) are generally borne by the customer, unless otherwise specified.
4. Sharpening and Quality Guarantee
- Professional Sharpening: All knives are carefully hand-sharpened in our workshop by expert sharpeners, taking into account the knife’s material, design, geometry, steel type, and intended use.
- Quality Guarantee: We guarantee a professional and high-quality execution of our sharpening work. If you are dissatisfied with the result, please contact us within [Number of Days, e.g., 7 days] of receiving the knives so we can find a solution.
- Liability for Damages: We assume no liability for damages caused by improper packaging during shipping by the customer. We are only liable for damages demonstrably caused during the sharpening process in our workshop or by our transport. Our liability is limited to the value of the respective service or the current value of the knife.
5. Data Protection
Scharfman is committed to protecting your personal data in accordance with applicable data protection laws (especially the Swiss Data Protection Act, DPA). Details on the collection, processing, and use of your data can be found in our separate Privacy Policy on our website.
6. Changes to the Terms & Conditions
Scharfman reserves the right to amend these Terms & Conditions at any time. The most current version will be published on our website. It is the customer’s responsibility to regularly inform themselves about changes. For service agreements already concluded, the Terms & Conditions valid at the time of the order apply.
7. Applicable Law and Jurisdiction
These Terms & Conditions are governed by Swiss law. For all disputes arising from these Terms & Conditions or the use of our services, the courts at the registered office of Scharfman Messerschärfer shall have jurisdiction.
8. Contact
For any questions regarding these Terms & Conditions or our services, you can always reach us using the contact options provided on our website:
- Email: [email protected]
- Phone: +41 78 258 87 17
- Physical Address: Haufländlistrasse 15, 8957 Spreitenbach/Aargau
[Date of last update, e.g.: Date: July 22, 2025]